Private & Public Sector Development

Enterprise & Third Sector Development

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Terms & Conditions



1.1 Agreement�means these terms and conditions and (depending on the type of Training Services) (1) the Booking Form and BSS Management�s acceptance of the booking form or (11) the proposal

1.2 Booking�form means the booking form issued to the client of BSS Management Consultancy or obtained� by the Client from BSS� website (which is applicable only for standard Training Services)

1.3 Charges�means the charges for the Training Services set out in the Booking Form or the Proposal

1.4 The Client�means� the client identified in the Booking Form or the Proposal

1.5 Clause�means a clause in these terms and conditions.

1.6 The date (s) for the Training Services�means the date (s) upon which the Training Services are to take place as set out in the Booking Form or the Proposal.

1.7 Delegates�mean the numbers of the clients staff who are to receive the Training Services as set out in the Booking Form or the Proposal.

1.8 Expenses�means expenses incurred in respect of travel and accommodation wholly and necessarily for the purposes of the Agreement as may be identified in a Proposal.

1.9 BSS Management Consultancy� means the training and consultancy arm of BSS Group.

1.10 Personal Data�means the data which relates to a living individual who can be identified from that data or from that data and other information and which is provided to BSS by the Client.

1.11 Proposal�means the proposal for Training Services accompanying these terms and conditions which is applicable only for bespoke Training Services.

1.12 The Trainer�means the person delivering the training services.

1.13 The Training Location�means the place at which the Training Services are to be provided by BSS Management Consultancy as set out in the Booking Form or Proposal.

1.14 Training Services�means the training services set out in the Booking Form or the Proposal.


2.1 BSS Management Consultancy shall provide the Training Services on the Date (s) for the Training Services and in accordance with these terms and conditions.

2.2 Up until 72 hour before the Training Services are due to commence, BSS Management Consultancy may by notice in writing alter the Training Location provided the new location is within 5 miles of the original location. This will occur only in exceptional circumstances.


3.1 If a Delegate identified in a Booking Form or a Proposal wishes to cancel or transfer to another course the following fee shall be due:

Days notice of cancellation/ transfer prior to the commencement of the Training Services

% or Charges Pay

30 working days


21 working days


10 working days


3.2 A substitute delegate may be provided at no cost

3.3 Notification of any cancellation or transfer must be made in writing to�


Cancellations when purchasing our courses through should comply with the provisions stated below.

3.4.1 You have the right to cancel this contract within 14 days from the day after the receipt of the Materials.

3.4.2 If you choose to cancel within this period you will receive a refund of the Price within 30 days of you returning all Materials to us.

3.4.3 The right of cancellation will not apply if: you have accessed any online learning or Materials prior to cancellation.

3.4.4 You must not log into the online student learning portal and/or start your course if you wish to receive a refund.

3.4.5 Any software supplied has been used or the Security seal broken.

3.4.6 You have been provided with any of the Services.

3.4.7 Notification of cancellation of a course must be made to: marked for the attention of our training support team


4.1 Delegates shall act reasonably throughout the training. BSS Management Consultancy may remove a Delegate from a course, where, in the opinion of the Trainer, which shall be final, the Delegate is behaving unreasonably.


  • The Charges for Training Services which are subject to a Booking Form shall be due upon booking and in some cases (where a credit account has been granted) shall be paid within 7 days of the date of BSS Management Consultancy�s invoice. All other bookings shall be made online via our PayPal or Merchant Account.
  • The Charges for the Training Services which are subject to a Proposal and related to Expenses shall be due upon completion of the Training Services and payable within 30 days of the date of BSS Management Consultancy�s invoice.
  • The Client shall pay the charges without deduction or set-off
  • Sums due under the Agreement are inclusive of VAT (except stated otherwise), which shall be payable by the client.
  • In the event the Client fails to make payment in accordance with this Agreement, BSS Management Consultancy may charge interest at the statutory interest rate specified in the late payment of commercial debts Act 1998.


6.1 The Charges are determined on the basis of the limits of liability set out in these terms and conditions. The Client may by written notice to BSS Management Consultancy request BSS to propose a higher limit of liability subject to an increase in the Charges.

6.2 Clause 6 sets out the entire liability of and exclusion thereof by insight under and / or in connection with this Agreement and in respect of breach of this Agreement or statutory duty, representations, statements or tortuous act or omission including negligence.

6.3 In no event shall BSS Management Consultancy be liable for (whether direct or indirect) any loss of contracts, profits anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage to other work or consequential losses, nor for any indirect losses.

6.4. Subject to Clause 6.5, BSS Management Consultancy shall not exceed the Charges.


The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and shall not during the period of this Agreement, or at any time after its termination divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this Agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.


All intellectual property rights, including copyright, patents and design arising in connection with this Agreement shall belong to and remain vested in BSS Management Consultancy and the Client shall execute any document necessary for this purpose.


BSS Management Consultancy warrants that in carrying out the Training Services it has and will exercise all reasonable skill and care to be expected of a professional, experience in such work.


The parties shall comply with all applicable health and safety legislation and codes of practice.


BSS Management Consultancy will refund all Charges in full where for any reason it fails to carry out the course on the date agreed for the Training Services.� BSS Management Consultancy will do everything within its control to avoid course cancellation but it recognises that there are exceptional circumstances that may give rise to such an event.


This Agreement shall be construed in accordance with English law and the English courts shall have sole jurisdiction.

Privacy Policy

BSS Management Consultancy� protects any information collected from you. We use our best endeavours to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.

What information do we collect?

We collect four kinds of information:

  • Registration information for those businesses and organisations wishing to be listed on the site
  • General email contributions and correspondence submitted to the site
  • Site usage information from log files
  • Credit card payment details mainly through our merchant account with Paypal.

We hope that you are happy with your purchases, however if for any reason you would like to exchange or return your items you can do so as long as they are in original condition,�unused and in the same condition as sent to you. Our 'No Quibble Return Guarantee' means we are committed to ensuring you get the best possible fit every time you purchase from us.


We will be happy to exchange items or issue a refund. Customers must return items for a refund or exchange within 7 days in the same condition received.


Please provide us with your details when returning a parcel either by including a copy of your invoice�or write your details on paper and include this with your return parcel:

Order number (this can be found on the top of your invoice)

  • Name
  • Address�
  • Email Address�
  • Your Requirements - i.e. refund or exchange

Please help us to make improvements to our service by telling us why you are returning the goods, i.e. wrong color, too big, too small, etc.

Please contact us via our contact us to arrange a return or exchange.

(Please ensure when sending goods back that a traceable method is used incase of loss as we are unable to process returns unless we have received them). You are responsible for the shipping cost of all returned item and we regret to inform you that we will not refund shipping costs.

Registration information for businesses and organisations

Visitors do not have to register to use the site unless they wish to access free services or products as well as paid services and products.

The registration information we collect includes only relevant details about the individual, business/organisation so that it may be shown on the site. This information is stored within our list management software on password protected computers.


Your use of the content provided on this Website is subject to the terms of this Copyright Statement.


This website is owned by Business Services Support Limited, which carries on business in the United Kingdom.

The copyright in the content provided on this Website including all of the graphics, code, text products, software, audio, music and design ("BSS�Materials") is owned by Business Services Support Limited except where otherwise indicated. � Business Services Support� �Limited 2008. All rights reserved.

Use of the Website

You are granted a limited personal non-exclusive licence to use the Course Materials for 90 days. As such, you may make copies of this Website as necessary incidental acts during your viewing of it, and you may print for your personal use so much of this Website as is reasonable for private purposes. Save as expressly set out in this Copyright Notice, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in this Copyright Notice is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Business Services Support Limited.

You agree not to delete, change or modify in any way this Copyright Notice on this Website.

BSS� Earnings & Income Disclaimer

We accurately represent these products and services and try to increase their potential for improving your impact on the internet and off line. We have heard both from customers who are just starting their business and from others who already have a business. Both groups give us feedback on the usefulness of our products �and services for their operations and their revenue generation. We cannot completely verify these customers' statements, but we do require that each person we introduce to you provide us with substantiating information before we present their testimonials here.

�Also, while the testimonial may be accurate as of the time that we hear from the customer, the customer's experience may have significantly changed over time. While we will try to update our information on the customer providing the testimonial, we cannot assure you that our information will be up to date.

And you should also know that the testimonials here illustrate extraordinary results and unique experiences which do not apply to most customers who use our products and which you should not expect to achieve. Also, we do not promise, guarantee or imply that you (or that your use of our products and services will improve your operation, raise your profile, or increase your revenues. As with any business, successful or unsuccessful use of our products will widely vary among our customers depending on many factors, including but not limited to, the customer's skill set, creativity, motivation, level of effort, individual expertise, capacity and talents, business experience, your cost structure and the market in which you compete. We also know that many of our customers will not implement our program, much as many gym members won't go to the gym. We obviously cannot compel you to use our products. You obviously need to implement our products to find out for yourself the usefulness of what we teach you, and we sincerely hope that you do. Similarly, we provide no assurance that either improved operations or earnings in one month can be duplicated or approached in any other month.

For all these reasons, your purchase and use of our information, products and services should be based upon your own due diligence and judgment on how best to use our products. You should not view our company's products and services as responsible for any success or failure of your business; we provide a tool that you can use to try to improve the operation of your business. Your decision to purchase and use our information, products and services should be based on your own due diligence, and not on any representation that we make to you. We will not be responsible for any success or failure of your business after you implement the information you receive from us. We provide a tool that you can use to try to improve the operations of your business.