·        Definition of management

·        Understanding the role of a manager

·        Culture and structural dynamics and impact on managers role

·        Role conflict in management

·        Principles of planning

·        The planning cascade

·        Organising your time

·        Organising your work

·        Making effective decision

·        Leading your team  and setting values

·        Setting clear direction and aligning the team

·        Controlling, motivating and appraising team performance