This course teaches participants tools and skills for  diagnosing problems and  effectively solve them in the workplace. Participants will confidently manage different problematic situations in the future to ensure value is created for their organisation

·        How good is your problem solving skills

·        General problem solving tools

·        Problem solving approaches- PDCA, Simplex Process, Straw Man Concept, Soft System Methodology

·        Finding the cause of a problem using tools and techniques such as the 5 Whys, Cause and Effect, Root Cause Analysis, CATWOE etc

·        Improving business processes through writing procedures, flow charting etc

·        Diagram based tools such as system diagram, affinity diagram